Terms of Service

1. The service

ReadyHermes hosts a dedicated instance of Hermes Agent, the open-source AI agent created by Nous Research, for each account. You can chat with it in your browser and, if you choose, connect it to messaging apps. ReadyHermes is an independent service and is not affiliated with or endorsed by Nous Research.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• Give us accurate information, keep your password (or, if you sign in with Google, your Google account) secure, and tell us promptly if you think your account has been compromised. You are responsible for activity you authorise on your account, and for loss caused by not taking reasonable care of your sign-in details.
• If someone uses your account or your card without your permission, email support@readyhermes.com as soon as you notice. We will review the account's sign-in and billing activity, stop further charges, refund charges the review shows you did not authorise, and help you get back into your account.
• One account per person. Accounts created in bulk or to get around limits may be removed.

3. Free trial, plans and payment

Every new account gets a free 1-hour trial of the Lite plan, which starts when your agent is first set up. No payment details are needed for the trial. When it ends, your agent stops answering until you choose a plan, and an agent from an unpaid trial is deleted about 24 hours after the trial ends.

Paid plans are billed in advance, monthly or yearly as you choose at checkout: Lite at US$3.99 per month or US$39.90 per year, and Pro at US$6.99 per month or US$69.90 per year. A yearly plan costs the same as 10 months. The price shown at checkout is the total you pay and includes any VAT we charge. The monthly prices are offer prices; the regular monthly prices are US$5 and US$10. Your subscription renews automatically at the end of each month or year you paid for, at the price you subscribed at, for as long as it stays active, until you cancel it.

DIGTECH AI LTD is the seller, and card payments are processed by Stripe. You can update your card, download invoices or cancel at any time from the billing portal reachable from your account; to switch plan, email support@readyhermes.com.

If you subscribed before 21 October 2026 through Waffo Pancake (Waffo.com Limited), that company remains the merchant of record for that subscription: it is the seller on your receipt, its own terms apply to the payment, and you manage or cancel that subscription in its customer portal, reachable from your account.

If you cancel, you keep access until the end of the period you have paid for. Your agent then stops, and is deleted 7 days later unless you subscribe again. If you would rather stop straight away, tell us by email at support@readyhermes.com or in the live chat, and we refund the unused part of your payment: the days left in the billing month or year you paid for, counted from the day we receive your message and worked out by the day. This applies at any time, to your first payment and to renewals; see our Refund Policy. If you are a consumer in the UK or EU, it also covers your right to cancel within 14 days after the day your paid subscription starts (your first payment; the free trial does not count): at checkout you ask us to start the service straight away, so the refund is what you paid less a proportionate amount for the days already provided. To cancel, just tell us by email or in the live chat; you do not need to use any particular form.

Each paid plan includes AI model usage per billing month, US$1 on Lite and US$3 on Pro, measured at the model provider's list rates and renewing on your billing date (on a yearly plan, every month on the day of the month your year started). When it is used up, your agent stops using the included AI until the next billing date; usage through your own provider key is billed by that provider and is not limited by us. You are responsible for that key, for the provider's charges and for following the provider's terms. To keep the service available for everyone we also apply fair-use limits to storage and scheduled tasks. We may change our prices or plans for new subscriptions; that never changes the price of an active subscription.

4. Acceptable use

You must not use ReadyHermes, or ask your agent, to:

• break any law or infringe anyone's rights, including intellectual property and privacy rights;
• create, store or share child sexual abuse material, or content that sexualises minors;
• generate, request or share sexually explicit, pornographic or other adult content of any kind, or use your agent as a romantic or sexual companion;
• harass, threaten, defraud or impersonate others, or spread malware or phishing;
• send spam or unsolicited bulk messages, including through connected messaging apps;
• attack, probe or overload our systems or anyone else's, or try to access data or accounts that are not yours;
• mine cryptocurrency, run proxies or other workloads unrelated to using your agent;
• resell or share access to the service, get around usage limits, or create multiple accounts to get repeated free trials;
• generate content intended to make critical decisions about people (such as credit, employment or housing) without human review.

You must also follow the terms of any messaging platform you connect your agent to.

5. Your content

You own the content you send to your agent and the output it creates for you, to the extent the law allows. You give us permission to host, process and transmit that content only as needed to run the service for you, including sending it to AI model providers as described in our Privacy Policy. You are responsible for having the rights to the content you provide.

6. AI output

Your agent's replies are generated by AI and can be inaccurate, incomplete or out of date. Check important information yourself and do not rely on the output as professional advice, for example legal, medical or financial advice. You are responsible for how you use the output and for actions you ask your agent to take.

7. Access you give your agent

If you give your agent access to your servers (for example by SSH), to your own computer or to apps you connect, it can read and change things there when you ask it to or when a task you set up runs. Only give it the access you are comfortable with. On your computer, saving files and running commands stay off unless you switch them on. You are responsible for what you allow your agent to do with that access, except for harm caused by our breach of these terms or our failure to use reasonable care and skill. You can remove it at any time; that stops future access but cannot undo anything already done.

8. Third-party services

The service relies on third parties, including AI model providers, search engines, the messaging apps you connect, Composio for app connections and Tailscale for connections to your servers and computer. Their availability and behaviour are outside our control, and their own terms apply when you use them. Hermes Agent itself is open-source software provided under its own licence.

9. Availability and changes

We work to keep ReadyHermes running around the clock, but we cannot promise it will never be interrupted, for example during maintenance or a problem at one of our providers. We may change features, including the version of Hermes Agent we run, to keep the service secure, to follow the law, because one of our providers changes what it offers, or to improve the service. If a change would make your paid plan materially worse, we will tell you at least 14 days before it happens (or as soon as we can, if it is needed urgently for security or legal reasons), and you can cancel and get back the unused part of your payment. If we stop offering the service entirely, we will give you at least 30 days' notice so you can export your data, unless an emergency outside our control makes that impossible, in which case we will tell you as soon as we can. Either way we refund the unused part of any payment.

10. Suspension and termination

You can stop using ReadyHermes and delete your account at any time from your account settings. We may suspend or close an account if it seriously or repeatedly breaches these terms (for example the acceptable use rules), or if we must to comply with the law or to protect other people or our systems from harm. Where the problem can be put right, we will first tell you what is wrong and give you a reasonable chance to fix it, unless it is urgent. If we close a paid account, we refund the unused part of your payment, less only reasonable costs your breach caused us. We do not close paid accounts for other reasons without at least 30 days' notice and a refund of the unused part. Unpaid trial accounts are removed as described in "Free trial, plans and payment" above.

11. Disclaimers and liability

If you are a consumer (you use ReadyHermes wholly or mainly outside your trade, business, craft or profession). We provide the service with reasonable care and skill. If it is not provided as these terms describe, you have legal rights, for example to have the problem put right or to get some or all of your money back, and nothing in these terms affects them. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill, including through the providers we use to run the service. We are not responsible for loss or damage that was not foreseeable, that is caused by events outside our reasonable control, or that results from instructions you give your agent or from third-party services you choose to connect, unless our breach of these terms or our failure to use reasonable care and skill caused or contributed to it.

If you are not a consumer (you use ReadyHermes wholly or mainly for your business). The service is provided "as is" and "as available", and to the fullest extent permitted by law we exclude warranties not stated in these terms. We are not liable for indirect or consequential losses, or for loss of profits, revenue, data or goodwill, and our total liability to you for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim and £100.

For everyone. Please keep your own copies of anything important your agent holds for you. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you also keep the protection of the mandatory laws of your country and may bring proceedings there.

13. Changes to these terms

We may update these terms to follow a change in the law, to keep the service secure, because one of our providers changes what it offers, or to reflect a change to the service, and we will change the "last updated" date when we do. If a change could work against you, we will tell you by email or in your account at least 14 days before it takes effect (or as soon as we can, if it is needed urgently for security or legal reasons). If you do not accept it, you can cancel before then and we refund the unused part of your payment. A change never alters the price of an active subscription or takes away rights you already have.

14. Translations

We may provide these terms in other languages for your convenience. If a translation differs from the English version, the English version applies.

15. Contact

DIGTECH AI LTD, trading as ReadyHermes. Company number 16116213, registered in England and Wales. Registered office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. Email: support@readyhermes.com. Phone: +44 7704 581481.